The Activity LED is flashing orange on my TemPageR 4E, Room Alert 7E, or Room Alert 11E unit and it does not appear on the network. How can I resolve this?
In the event that your TemPageR or Room Alert unit is inaccessible on your network, the Link LED (LED on left side of Ethernet port) on your unit is unlit and the Activity LED (LED on right side of Ethernet port) on your unit is flashing orange, please follow the instructions below to recover your unit.
Verify that you have version 2.0.0 or later of the AVTECH Device Discovery Utility installed on a system with only 1 Ethernet Adapter (Versions later than 2.0.0 will support systems with multiple Ethernet Adapters).
Obtain your unit's Firmware Update file from the download section for that specific model. Save it to your desktop and DO NOT unzip the Firmware Update file if it arrives as a .zip file.
Disconnect the Ethernet cable from the system you are currently working on and use a crossover Ethernet cable to connect the system to the hardware unit.
If your system does not have a static IP address set, temporarily configure it with a static IP address for the recovery process.
Temporarily disable any firewalls or anti-virus programs that might block the firmware recovery packets.
Reconnect the power to the hardware unit and start the AVTECH Device Discovery Utility.
Click the 'OK' button on the dialog that appears and replace the 'XX-XX-XX' in the next dialog with the last three segments of the MAC address of your hardware unit. The MAC address of your hardware unit will be listed on a label located on the bottom of the hardware unit.
Follow the instructions on the next dialog and recycle the power on your hardware unit.
When the 'Open File' dialog opens, navigate to the location where you saved the Firmware Update file, select it and click the 'Upload' button.
When the 'Set IP' dialog appears, enter a valid static IP address, gateway IP address, subnet mask and DNS server IP address in relation to the static IP settings you configured the system you are working on with.
The IP address information you entered will be uploaded to your hardware unit and your hardware unit will be rebooted. Upon reboot, the full Firmware Update file will be uploaded to your hardware unit. If you initially had your unit set to DHCP before performing these steps, select your hardware unit in the AVTECH Device Discovery Utility, click the 'Set IP' button and enter '0.0.0.0' in the 'Set IP' dialog. Click 'OK' and wait for your unit to reboot. If a static IP address, gateway IP address, subnet mask and DNS server IP address were originally assigned to your hardware unit, select your unit in the AVTECH Device Discovery Utility and click the 'Set IP' button. Enter the original static IP address, gateway IP address, subnet mask and DNS server IP address assigned to the hardware unit. Click 'OK' and wait for your unit to reboot.
Unplug your hardware unit and disconnect the crossover Ethernet cable.
Install your unit in it's previous location by plugging in the Ethernet cable first and then powering on the hardware unit.
If you experience an issue during this process, please feel free to contact our technical support department at Support@AVTECH.com.
888.220.6700
Sales@AVTECH.com
AVTECH Software, Inc.