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Home > Support > Frequently Asked Questions

Frequently Asked Questions

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Support (169)

Post-sales related questions, literature materials and/or other items involving AVTECH Software products and/or services.

Common FAQs

Configuring External Modems in Device ManageR
To Send 'GSM Modem ' and ' Dial Out Modem ' notifications, AVTECH Device ManageR requires that an external modem be connected to the same PC or Server that is...

Number of views: 3610

How Do I Enable A Security Password On Room Alert Or TemPageR Monitors?
A password can be configured for each individual Room Alert or TemPageR to prevent unauthorized users from modifying the 'Settings' section. Passwords should be...

Number of views: 5829

How do I extend my Digital Sensor Cable longer than the supplied 25 feet?
By design, external digital sensor cables are 25 feet in length and can be extended up to a supported100 feet in total length. To extend the sensor cable, you...

Number of views: 3404

How To Use The Trace Feature On A Room Alert Or TemPageR Device
The tracing feature is a very useful tool that can be used to assist in troubleshooting issues with your Room Alert or TemPageR device. To enable tracing on your unit,...

Number of views: 3958

I am unable to get my Room Alert or TemPageR monitor to send email alerts properly. How do I send email alerts directly from the monitor's web page?
Email alerts from the Room Alert or TemPageR monitors are sent using anonymous, unauthenticated SMTP email on TCP port 25. If email notifications are not received,...

Number of views: 4723

Room Alert Or TemPageR Device Displays An Incorrect Date & Time
Room Alert and TemPageR units obtain the date and time from a NTP time server located on the Internet by default. The IP address of the default time server is...

Number of views: 6500

Temperature Conversion Formulas
[F = Fahrenheit, C = Celsius] To Convert Celsius To Fahrenheit F = 1.8C + 32 To Convert Fahrenheit To Celsius C = F – 32...

Number of views: 3348

What is the Default 'Settings' Screen Password on Room Alert or TemPageR?
The 'Settings' screen of Room Alert and TemPageR is password protected to prevent unauthorized users from modifying the settings. By default, there is no user name and...

Number of views: 13037

Most Viewed FAQs

How Do I Update The Firmware On My Room Alert Or TemPageR Monitor?
- Verify that you have either the AVTECH Device Discovery Utility or Device ManageR software installed on a host machine that has network visibility to the Room...

How To Enable TFTP In Windows Vista And Windows 7
In certain cases, it may be necessary to upload specific files to an AVTECH device when directed to do so by Technical Support. By default, the TFTP client is...

Why is the internal temperature reading on my Room Alert or TemPageR monitor higher than the external sensors?
The internal temperature sensor measures the ambient air temperature inside the Room Alert or TemPageR device. Under normal operating conditions, the device can generate...

Can I add additional sensors to my Room Alert or TemPageR after my initial order?
Yes. Many environmental sensors are available for purchase at any time from AVTECH such as temperature, humidity, power, flood, smoke, motion, room entry and many more. A...

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