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Frequently Asked Questions

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Room Alert Or TemPageR Device Displays An Incorrect Date & Time

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Room Alert and TemPageR units obtain the date and time from a NTP time server located on the Internet by default. The IP address of the default time server is 198.82.1.201 and timeserver requests are sent on UDP port 123. Please be sure that UDP requests on port 123 are not blocked on your network, which would prevent the Room Alert or TemPageR unit from syncing to the timeserver properly.

Room Alert or TemPageR units can also be configured to obtain the date and time from a NTP time server on the local network. Navigate to the Room Alert or TempageR's 'Settings' tab, then select the 'Advanced' button on the left menu. Enter the IP address of a time server located on the network in the 'Time Server IP' field. Please remember to press the 'Accept Changes' button below, then the 'Save Settings' button on the left menu to reboot the unit. When the unit reboots, it will attempt to obtain the time and date from the new IP address.

For information regarding how to configure a Windows XP Professional or Server 2003 system to be a Network Time Server, see the following article: http://www.AVTECH.com/Support/Articles/RAST/TA/All/-/AA-NA-TN/Windows_Time_Server.htm.

You can synchronize the time manually by entering: http://<IP of your unit >/cmd.cgi?action=SyncTime in a browser address bar.

To customize the current timezone settings, navigate to the Room Alert or TempageR's 'Settings' tab, then select the 'Advanced' button on the left menu. The 'Time & Date Configuration' options can be customized to suit the particular environment of the device here. After changing the below settings, please press the 'Accept Changes' button below, then press the 'Save Settings' button on the left menu to reboot the unit.

Time Zone - allows the device's timezone to be configured. Please choose the appropriate option for your timezone.
Time Display - describes the format that the time will be shown in. There are 2 options: 12 hour, and 24 hour.
Daylight Saving - adjusts the current time by adding one hour. Place a check in the box to enable this feature.
Time Server IP - stores the IP address of the default or preferred time server.
Time Server Auto Refresh - automatically synchronizes the device with the selected time server. There are six different options available: Disabled, 1Hour, 6 Hours, 12 Hours, and 24 Hours. Each will force the device to resynchronize at the selected interval.

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